Odoo Maintenance Service for Existing Systems

Tilabs helps with the support and maintenance of your live Odoo system to ensure that issues, bugs, integrations, custom modules, and user obstacles do not disrupt daily operations.

Issue handling and bug fixing are more targeted

User support for daily Odoo usage

Custom module maintenance and integration

Odoo Maintenance Service Consultation

Used by Leading Companies

When Does a Company Need Odoo Maintenance Service?

Here are some conditions that indicate a company needs Odoo maintenance services.

Odoo Error After Go-Live

The system is already operational, but errors have started to appear in transactions, approvals, invoices, inventory, reports, or integrations.

Don't Have an Internal Odoo Team

The internal team can use Odoo, but is not yet strong enough to handle technical troubleshooting, configuration, bugs, or checking more complex issues.

Unstable Integration

Integration is often a source of problems because it connects Odoo with other systems that are also continuously used in daily operations.

The old vendor is slow to respond

The company felt abandoned after the implementation was complete. When issues arose, the previous vendor was difficult to contact, slow to respond, or lacked a clear support rhythm.

Problematic Custom Module

Custom modules that were previously created are starting to error, no longer meet needs, are difficult to maintain, or are disrupting operational processes.

Recurring Issue and User Needs Support

The same problems keep arising, users often experience obstacles, and there is no clear process for recording, prioritizing, and resolving issues.

Odoo Error After Go-Live

The system is already operational, but errors have started to appear in transactions, approvals, invoices, inventory, reports, or integrations.

The old vendor is slow to respond

The company felt abandoned after the implementation was complete. When issues arose, the previous vendor was difficult to contact, slow to respond, or lacked a clear support rhythm.

Don't Have an Internal Odoo Team

The internal team can use Odoo, but is not yet strong enough to handle technical troubleshooting, configuration, bugs, or checking more complex issues.

Problematic Custom Module

Custom modules that were previously created are starting to error, no longer meet needs, are difficult to maintain, or are disrupting operational processes.

Unstable Integration

Integration is often a source of problems because it connects Odoo with other systems that are also continuously used in daily operations.

Recurring Issue and User Needs Support

The same problems keep arising, users often experience obstacles, and there is no clear process for recording, prioritizing, and resolving issues.

Odoo Error After Go-Live

The system is already operational, but errors have started to appear in transactions, approvals, invoices, inventory, reports, or integrations.

Don't Have an Internal Odoo Team

The internal team can use Odoo, but is not yet strong enough to handle technical troubleshooting, configuration, bugs, or checking more complex issues.

Unstable Integration

Integration is often a source of problems because it connects Odoo with other systems that are also continuously used in daily operations.

The old vendor is slow to respond

The company felt abandoned after the implementation was complete. When issues arose, the previous vendor was difficult to contact, slow to respond, or lacked a clear support rhythm.

Problematic Custom Module

Custom modules that were previously created are starting to error, no longer meet needs, are difficult to maintain, or are disrupting operational processes.

Recurring Issue and User Needs Support

The same problems keep arising, users often experience obstacles, and there is no clear process for recording, prioritizing, and resolving issues.

When to Choose Odoo Implementation, Customization, and Maintenance Services?

Understand the differences so you do not make a mistake in choosing the service that suits your company's needs.

Odoo Implementation

Odoo implementation focuses on project setup through go-live, while Odoo maintenance focuses on the period after the system is live, such as handling bugs, issues, user support, custom module maintenance, integrations, and minor adjustments to keep the system running stably.

Odoo Implementation Services

Odoo Implementation

Odoo Implementation Services

Custom Odoo

Custom Odoo focuses on the development of modules, workflows, reports, dashboards, automation, integrations, or significant new features. Odoo maintenance can include the maintenance of existing custom modules, bug fixing, minor adjustments, or small fixes.

Odoo Custom Services

Custom Odoo

Odoo Custom Services

Odoo Maintenance Service

Odoo maintenance service focuses on support and maintenance of an already running Odoo system. Its scope includes issue handling, bug fixing, troubleshooting, user support, minor adjustments, custom module maintenance, and integration support.

Odoo Maintenance Services

Odoo Issues That Tilabs Can Help With

Tilabs helps handle various Odoo issues that arise after the system goes live and is used in daily operations.

Transaction and Workflow Issues

Daily transaction issues in Odoo, such as sales, purchases, and approvals, can be handled by Tilabs through troubleshooting to identify the cause and ensure the workflow runs smoothly again.

Inventory and Stock Issue

Odoo inventory can experience issues with stock, item movements, and data, making maintenance necessary to ensure smooth warehouse operations.

Asynchronous Integration

Tilabs helps check and handle integration issues between Odoo and marketplaces, POS, accounting, warehouse, eCommerce, or internal systems if data is not synchronized, ensuring the data flow keeps running.

Invoice and Accounting Issue

Issues with invoices, payments, journal entries, or financial data can disrupt business processes, and Tilabs helps inspect and resolve these issues within the context of an active Odoo system.

Reports and Dashboards Do Not Match

Inaccurate reports can disrupt user trust, so Tilabs helps check and fix reports to make them more precise and usable.

Custom Modules and Minor Adjustments

Existing custom modules may experience errors or no longer meet your needs. Tilabs helps resolve these issues and make minor adjustments to ensure the system remains relevant to your business operations.

Transaction and Workflow Issues

Daily transaction issues in Odoo, such as sales, purchases, and approvals, can be handled by Tilabs through troubleshooting to identify the cause and ensure the workflow runs smoothly again.

Invoice and Accounting Issue

Issues with invoices, payments, journal entries, or financial data can disrupt business processes, and Tilabs helps inspect and resolve these issues within the context of an active Odoo system.

Inventory and Stock Issue

Odoo inventory can experience issues with stock, item movements, and data, making maintenance necessary to ensure smooth warehouse operations.

Reports and Dashboards Do Not Match

Inaccurate reports can disrupt user trust, so Tilabs helps check and fix reports to make them more precise and usable.

Asynchronous Integration

Custom Modules and Minor Adjustments

Transaction and Workflow Issues

Daily transaction issues in Odoo, such as sales, purchases, and approvals, can be handled by Tilabs through troubleshooting to identify the cause and ensure the workflow runs smoothly again.

Inventory and Stock Issue

Odoo inventory can experience issues with stock, item movements, and data, making maintenance necessary to ensure smooth warehouse operations.

Asynchronous Integration

Invoice and Accounting Issue

Issues with invoices, payments, journal entries, or financial data can disrupt business processes, and Tilabs helps inspect and resolve these issues within the context of an active Odoo system.

Reports and Dashboards Do Not Match

Inaccurate reports can disrupt user trust, so Tilabs helps check and fix reports to make them more precise and usable.

Custom Modules and Minor Adjustments

Odoo Maintenance Service Scope

Tilabs helps companies run Odoo maintenance services with a customizable scope based on the needs of the live system.

Issue Handling

Handling issues that arise in daily Odoo usage, including transactions, approvals, invoices, inventory, reports, integrations, and existing custom modules.

Bug Fixing

Helping with bug fixes within the maintenance scope so that technical issues do not continue to hinder the use of Odoo in daily operations.

Troubleshooting

Investigating the root cause of issues arising in Odoo, whether they stem from user usage, configuration, custom modules, integration, data, or incorrect process flows.

User Support

Assisting users when they encounter issues using Odoo, ensuring that daily operations continue smoothly and maintaining user trust in the system.

Minor Adjustment

Helping with minor changes, light configurations, or flow adjustments within the maintenance scope. Minor adjustments differ from major custom development, which requires a separate scope.

Custom Module Maintenance

Helping to maintain existing custom modules so they remain usable, more stable, and do not become a source of recurring issues.

Integration Support

Assisting with checking and supporting integration issues between Odoo and other systems such as marketplaces, POS, accounting, warehouse, or internal company systems.

Support Reporting

Providing visibility into issues, handling status, and emerging problem patterns so that the company can understand support conditions and future improvement needs.

How it works

Odoo Issue Handling Process with Tilabs

Odoo issues need to be handled with a clear process so they don't get lost and don't keep recurring. We help companies handle Odoo issues through a more structured support workflow.

Ticket Submission

The user or internal PIC submits the issue through the agreed support channel. Tickets help ensure that every issue is recorded, documented, and can be followed up on in a more organized manner.

Issue Classification

Tilabs helps classify issues based on their type, such as bugs, user constraints, integration issues, reports, data, custom modules, or minor adjustments. This classification helps determine the appropriate handling method.

Issue Classification

Priority Check

Each issue is assessed based on its impact on operations. Issues that disrupt critical processes will be prioritized in accordance with the agreed support scope and SLA.

Priority Check

Each issue is assessed based on its impact on operations. Issues that disrupt critical processes will be prioritized in accordance with the agreed support scope and SLA.

Troubleshooting & Root Cause Analysis

Tilabs conducts checks to understand the cause of the issue. The problem may stem from user usage, configuration, data, custom modules, integration, or other factors in the running Odoo system.

Troubleshooting & Root Cause Analysis

Tilabs conducts checks to understand the cause of the issue. The problem may stem from user usage, configuration, data, custom modules, integration, or other factors in the running Odoo system.

Fix, Support Action & Validation

Once the cause of the issue is understood, Tilabs helps take action according to the maintenance scope, such as bug fixing, user support, minor adjustments, integration checks, or custom module maintenance. After that, the results are validated to ensure the issue is truly resolved and can be used again by the user.

Fix, Support Action & Validation

Documentation & Periodic Review

Issues and their resolutions are documented as support records. If similar issues occur frequently, Tilabs can assist in conducting periodic reviews to identify problem patterns and areas of Odoo that require further improvement.

Documentation & Periodic Review

Why is Tilabs Worth Choosing as an Odoo Maintenance Partner?

Tilabs' focus in Odoo maintenance services is not to resell implementation or customization, but to help companies resolve issues to ensure stability during daily operations.

Odoo-Specific Support

Tilabs helps resolve issues in existing Odoo systems, including transactions, approvals, invoicing, inventory, reports, custom modules, and integrations.

Custom Module Maintenance

If the company has a custom module, Tilabs helps keep that module usable, better maintained, and prevents it from turning into technical debt.

User Support and Minor Adjustments

Tilabs helps users deal with constraints in using Odoo and handles small adjustments needed to keep the system relevant to daily operations.

Bug Fixing and Troubleshooting

Tilabs helps trace the causes of errors and handle both technical and operational issues so that problems do not recur and hinder user activities.

Integration Support

Tilabs helps support Odoo integration issues with marketplaces, POS, accounting, warehouse, or internal systems in accordance with the agreed maintenance scope.

Ticketing, SLA, and Support Documentation

Tilabs helps run maintenance with a ticketing workflow, SLAs, issue documentation, and periodic support reports to make the support process clearer, measurable, and easier to monitor.

Odoo-Specific Support

Tilabs helps resolve issues in existing Odoo systems, including transactions, approvals, invoicing, inventory, reports, custom modules, and integrations.

Bug Fixing and Troubleshooting

Tilabs helps trace the causes of errors and handle both technical and operational issues so that problems do not recur and hinder user activities.

Custom Module Maintenance

If the company has a custom module, Tilabs helps keep that module usable, better maintained, and prevents it from turning into technical debt.

Integration Support

Tilabs helps support Odoo integration issues with marketplaces, POS, accounting, warehouse, or internal systems in accordance with the agreed maintenance scope.

User Support and Minor Adjustments

Tilabs helps users deal with constraints in using Odoo and handles small adjustments needed to keep the system relevant to daily operations.

Ticketing, SLA, and Support Documentation

Tilabs helps run maintenance with a ticketing workflow, SLAs, issue documentation, and periodic support reports to make the support process clearer, measurable, and easier to monitor.

Odoo-Specific Support

Tilabs helps resolve issues in existing Odoo systems, including transactions, approvals, invoicing, inventory, reports, custom modules, and integrations.

Custom Module Maintenance

If the company has a custom module, Tilabs helps keep that module usable, better maintained, and prevents it from turning into technical debt.

User Support and Minor Adjustments

Tilabs helps users deal with constraints in using Odoo and handles small adjustments needed to keep the system relevant to daily operations.

Bug Fixing and Troubleshooting

Tilabs helps trace the causes of errors and handle both technical and operational issues so that problems do not recur and hinder user activities.

Integration Support

Tilabs helps support Odoo integration issues with marketplaces, POS, accounting, warehouse, or internal systems in accordance with the agreed maintenance scope.

Ticketing, SLA, and Support Documentation

Tilabs helps run maintenance with a ticketing workflow, SLAs, issue documentation, and periodic support reports to make the support process clearer, measurable, and easier to monitor.

Testimonial

How TILabs Helps Companies Maintain Their Odoo?

From frequently problematic workflows to a more stable and integrated Odoo system, TILabs helps companies keep their business operations running optimally.

In just several weeks on board with us, the teamwork very solid to execute the request for one of our major campaign this year, very responsive, very fast. We're pretty happy with the result. Keep up the good work, Team!

Danang

Hartex

What sets them apart is that TILABS was open to my design, but they were able to develop it further, and once the design was ready, they were able to make minor adjustments and suggestions.

Marwan

Partsindo

It's is like working with an in-house team. They set realistic expectations and provide buffers when needed, but no milestones are missed. If you need help, just submit a ticket and they resolve it quickly.

Educate

Fluidco

FAQ

Frequently asked questions

Find answers to help you understand our ERP enablement services.

Can Tilabs handle Odoo that was previously built by a vendor?

Does maintenance include bug fixing?

Does the maintenance include user support?

Does Tilabs help with Odoo integration issues?

How do the Odoo ticketing and maintenance SLA systems work?

What is not included in Odoo maintenance?

Can Tilabs help if Odoo is already live but frequently encounters errors?

Discuss Odoo Maintenance Service with Tilabs

If your company's Odoo is already live but issues frequently arise, Tilabs is ready to help handle issues, bug fixing, troubleshooting, user support, minor adjustments, and integration support to keep Odoo running in your daily operations.

Odoo Maintenance Service Consultation